I don’t like OneDrive for Business. If I had a choice, I’d use Google Drive for everything as in my experience it is bulletproof, but alas my employer mandates OneDrive.

It is a pain to keep it working and it will always eventually fall over. I’m not sure why it does this, but after a while OneDrive for Business just seems to fall apart and eventually you are left with either having to conduct a Repair, or completely blow it away and start again from scratch.

I’ve found this problem a couple of times when having issues OneDrive for Business. When trying to fix my sync issues, I end up with the error stating that:

“the server you are trying to access is using an authentication protocol not supported by this version of Office”.

There doesn’t seem to be any way to resolve this directly with OneDrive. OneDrive for Business will ask for credentials, but once entered will never get past the login screen.

The only way I’ve found to fix this is to:

  1. Open one of the Office desktop applications (e.g. Word)
  2. Sign out of your Microsoft account
  3. Sign back in to your Microsoft account

Re-establishing the credentials in this way seems to flow through to OneDrive for Business, which will then allow me to re-sync my libraries.

Frustrating I know.